Shipping Policy
At Jilly Wear, we aim to make your shopping experience simple and convenient. Please review our shipping guidelines before placing your order.
Order Processing
Orders are processed after successful placement and any required payment or order verification. Processing times may vary depending on product availability, order volume, weekends, and public holidays.
Shipping and Delivery Times
Estimated delivery times depend on your delivery address and the shipping service available for your order. Delivery estimates will be communicated where applicable.
Please note that delays may occur due to weather conditions, courier operations, public holidays, or other circumstances beyond our control.
Shipping Charges
Applicable shipping charges will be displayed during checkout before you confirm your order. Any free-shipping offers will be subject to the conditions stated in the relevant promotion.
Order Tracking
Where tracking is available, shipment details will be shared once your order has been dispatched. Please use the provided tracking information to follow your delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate names, phone numbers, and delivery addresses. Please contact us promptly if you notice an error in your shipping details. We cannot guarantee changes after an order has been processed.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact our support team with your order number so we can assist you.
Contact Us
For shipping-related questions, please contact us through the Contact Us page on our website.
